Do you have a backup plan in case your biller leaves suddenly?

Most doctors have no plan in place if their billing person leaves suddenly. Obviously, having long periods without collections can devastate any practice. Firstly, as a Chiropractor who practiced for over 20 years with multiple locations, I cannot stress the importance of the doctor knowing how to run every aspect of his business, including billing and collection. This is true for any business. Although you need to delegate, you also need to be able to handle any task and function if necessary. I’ve seen too many instances of doctors being held hostage by staff members in one way or another.

So my first recommendation is to always know everything that is going on in your office. One way to do that is to have a good EHR software that can track every possible statistic so you always know in real time exactly what is going on with your billing, collections, missed appts, etc. So if staff is not performing as expected you will know before you have huge accounts receivable and even get claims denied due to aging.

So it is best to know how to jump in and take over your billing if that becomes necessary. It is also helpful to have a top quality EHR company, like SilkOne EHR, to help if necessary. SilkOne have a billing service that can jump right in and help anytime its needed. With top quality customer support everything can be handled for as long as needed, and priced less than traditional billing companies.

Dr Rick